Customer Service

Directions can give your Customer Service Department an edge in handling order inquiries. It provides an on-line environment for inventory verification, back order information and  shipping confirmation. Inquiries can be made by order number, customer name, recipient name or zip code. Your people can answer most questions with the press of a button.

The importance of customer service should never be underestimated. Directions Customer Service Inquiry allows your customer service representatives to review all information  about an order while on the phone with a customer. After a solution to a problem is found, the request for a credit, refund, exchange, or replacement is entered directly to the original order.

Directions provides for various levels of control. The Customer Service Register may be printed on demand which lists all credits refunds or replacements for management.  Credit codes are self defined to meet individual requirements. Cash refunds can be made by passing transactions to the Directions Accounts Payable System or by directly printing refund checks.

Directions puts the tools in the hands of your own people to expedite all customer inquiries. It will help your to develop your Customer Service employees into professionals.